First: We answer our phone and get back to you right away if we are on the other line. We have 24-hour Emergency Service, so we answer our phone on nights and weekends also. We work on 80% Residential and 20% Commercial. Additionally: We are Master Electrician licensed with proof of insurance available. We have over 32 years experience. We have reasonable rates and offer FREE ESTIMATES for jobs involving multiple items. We are experts at troubleshooting most problems within the initial service call.